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German Shop Austrian Shop Swiss Shop Luxembourgian Shop international site European Shop Baltic/Finnish Shop

Please note that it is only possible to place orders with the LLOYD online shop for delivery from the individual shops in Germany, Austria, Luxembourg or Switzerland. Deliveries are only made to addresses within the same countries as these shops.

If your delivery address is in Germany Austria Switzerland Luxembourg a country outside Germany, Austria, Switzerland or Luxembourg Belgium, Bulgaria, France, Greece, Ireland, Italy, Croatia, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, Czech Republic, Hungary or Cyprus Latvia, Lithuania, Estonia or Finland please change to lloyd.com/.
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FREQUENTLY ASKED QUESTIONS

Contact
Where can I find more information about the company LLOYD?

You can find more information about LLOYD Shoes on our Company webpage.

Who can I contact with my questions?

If you have any questions, you can call our free service hotline on 00800-1888 0000 (Mon - Fri: 8am - 6pm). You can also contact us by using our contact form to get assistance with your questions. Our customer service team will respond to your query as quickly as possible.

Store Service
What does the “In-store order” service involve?

Have you found an item at one of our Concept Stores in Germany, but the size or colour you want is unavailable? You can order the right size or colour and pay in-store and have the products you want delivered conveniently to your home address.

Excluded from this service is the LLOYD Concept Store Hanover and the LLOYD Concept Store Freiburg.

What does the “Click & Collect” service involve?

Conveniently order your items of choice online and pick them up from your chosen Concept Store. You will receive a confirmation of dispatch email once we have sent your order to the Concept Store. You have seven days to pick up your order from the Concept Store once it arrives

Excluded from this service is the LLOYD Concept Store Hanover and the LLOYD Concept Store Freiburg.

What does the “Check & Reserve” service involve?

You have the option to reserve the item you want in one of our Concept Stores in Germany for 3 days. You can visit the store to try on and purchase the product you have reserved. 

Excluded from this service is the LLOYD Concept Store Hanover and the LLOYD Concept Store Freiburg.

What does the “Click & Return” service involve?

You have the opportunity to return your previously ordered online items to a LLOYD Concept Store of your choice within Germany free of charge. Please enclose the completed return form with your package and stick the shipping label onto the returns package. You will receive an in-store receipt for the return of goods. Refunds will be credited by the original payment method used.

Excluded from this service is the LLOYD Concept Store Hanover and the LLOYD Concept Store Freiburg.

How can I process a return or complaint if I have placed an order at a store via the “In-store order” service?

Your package will include a return form as well as a shipping label. Please enclose the completed return form with your package and stick the shipping label onto the returns package. Simply hand in the package at your nearest DHL office or at your nearest DHL Packstation. Shipping is free of charge. As soon as we receive your package, you will receive further information from us regarding your refund.

If you no longer have a return form / shipping label, you can contact our customer service department directly by phone on 00800 - 1888 0000 (free of charge) or by using our contact form. Please keep your order number to hand when contacting us. You will then receive a return form including shipping label, which will be sent to the email address provided when the order was placed.

You also have the opportunity to return your previously ordered online items to a LLOYD Concept Store of your choice within Germany free of charge (Click & Return). Excluded from this service is the LLOYD Concept Store Hannover, the LLOYD Concept Store Freiburg. Please enclose the completed return form with your package and stick the shipping label onto the returns package. You will receive an in-store receipt for the return of goods. Refunds will be credited by the original payment method used.

Care
How do I clean and care for my items?

On the product information page, you can find the care products recommended by LLOYD for the selected item at the lower section of the page. You can also find more information about caring for your products on our “Care Advice” page.